Account & sign-in
Get help with verification emails, sign-in methods, blocked access, or account details.
Write to supportTravelPanda support
How can we help?
For help with your account, purchases, or the app, email the TravelPanda team directly.
Direct support from the TravelPanda team
Start with a topic
Choose a support topic.
Selecting a topic prepares an email subject so your request is easier to understand and route.
Purchases & subscriptions
Ask about subscription status, purchase recognition, billing access, or restoration.
Write to support
App features & technical issues
Tell us about unexpected behavior in trips, translation, AI assistance, or offline tools.
Write to support
Feedback & ideas
Share a suggestion, point out unclear information, or tell us what would make travel easier.
Write to supportFor a faster answer
What to include in your email.
Include these details when they are relevant. They help us understand the issue without asking you to repeat steps.
- Your TravelPanda app version
- Device model and operating system
- What you expected and what happened
- A screenshot with sensitive details hidden
Never send your password, verification codes, full payment card details, or government identification documents by email.
Account & legal resources
Account and legal resources.
Manage an account deletion request or review how TravelPanda handles your data and service.